Autre
sku
P5316287
Général
ID
10315657
Nom du produit
HPE Proactive Care Next Business Day Service
Info
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Titre du produit
Contrat maintenance service support pro HPE Proactive Care Next Business Day U3S43E
Libellé
HPE Proactive Care Next Business Day Service - Contrat de maintenance prolongé - pièces et main d'oeuvre - 3 années - sur site - 9x5 - temps de réponse : NBD - pour P/N: PEH946A
Référence fabricant
U3S43E
Libellé court
HPE Proactive Care Next Business Day Service - contrat de maintenance prolongé - 3 années - sur site
Service et maintenance
Type
Contrat de maintenance prolongé
Durée totale de contrat
3.0000 années
Lieu d'intervention
Sur site
Service compris
Pièces et main d'oeuvre
Disponibilité de service
9 heures par jour / 5 jours par semaine
Temps de réponse
Jour ouvré suivant
Compatibilité
Description
P/N: PEH946A
Spécifications
P/N: PEH946A
Détails des services et de la maintenance
Service et maintenance
Support technique - support téléphonique - 3 ans - temps de réponse : 2 heures - disponibilité : 24 heures par jour / lundi à dimanche, Support technique - diagnostic à distance - 3 ans, Mise à jour des nouvelles versions - 3 ans, Contrat de maintenance prolongé - pièces et main d'oeuvre - 3 ans - sur site - temps de réponse : jour ouvré suivant - disponibilité : 9 heures par jour / lundi à vendredi, Support d'information produit - accès à une base de connaissances du web - 3 ans
En-tête
Gamme de produits
HPE Proactive Care
Modèle
Next Business Day Service
Compatibilité
PC
Marque
HPE
Fabricant
Hewlett Packard Enterprise
Quantité emballée
1
Equipement
Catégorie d'équipement
Lecteurs de bande
Marketing
Description du produit
HPE Proactive Care Service (Proactive Care) offers an integrated set of proactive and reactive services designed to help you improve the availability and performance of your converged infrastructure. In a complex environment, many components need to work together effectively. Proactive Care has been specifically designed to support these complex environments, providing an end-to-end environment support solution that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, Proactive Care provides access to technical solution specialists who can help you to rapidly resolve critical issues. HPE employs accelerated escalation procedures to resolve complex incidents. In addition, your support team of HPE specialists is equipped with remote technologies and tools designed to reduce downtime and increase productivity.* The service includes onsite hardware repair if it is required to resolve the issue. You can choose from a range of hardware reactive support levels to meet your business and operational needs. Proactive Care helps you avoid issues by providing such services as firmware release and software patching analysis and recommendations, so that your environment is current and compatible. You will receive a regular Proactive Scan of covered products which can help you to uncover configuration, availability, and security problems more proactively. Proactive Care also provides regular incident reporting to help you avoid repeat problems.
Synchronization
Manufacturer’s part number
U3S43E
The product brand
Hewlett Packard Enterprise
Short description
HPE 3y Nbd 1U Tape Array ProCare SVC